Operations Analyst / Client Service

Posted 5 February by Pontoon

Operations Analyst-Client Services

Chester

6 Months

Bank of America Merrill Lynch is currently seeking to recruit a Treasury Service Advisor dedicated to Card Servicing to join our rapidly expanding team based in Chester.

As a Treasury Service Advisor your main responsibilities will involve:

  • Being responsible for supporting clients card accounts
  • Working closely with Sales, Operations, Technical Help Desk, and Fulfilment departments leveraging teamwork to provide the client with a seamless delivery
  • Employing polished verbal and written communications to constantly keep our client and sales partners informed
  • Possessing a passion and urgency to serve our clients and operate as a client advocate
  • Navigating all internal partnerships and activities throughout the enquiry to deliver an accurate and timely service
  • Managing multiple requests simultaneously that contain a variety of complexities and resolution periods
  • Working independently with strong organisational skills to overcome challenges with requests and ensures our clients' needs are satisfied
  • Professionally resolve conflicts and barriers while appropriately escalating concerns that may jeopardise client experience
  • Leveraging industry and product expertise to deepen client relationships and mitigate risk throughout the servicing process

As a Treasury Service Advisor your skills and qualifications will ideally include:

  • Broad understanding of card management products
  • Prior experience gained within financial services or investment banking
  • Able to demonstrate strong experience in client facing roles, preferably within a similar client servicing function
  • Excellent interpersonal, communication, presentation, organisation and team skills
  • Bonus if Fluency in French, Italian, Spanish or German as well as English (written, reading and speaking)

If you wish to apply for the above position, please email me directly at or call me on

Pontoon is a global HR outsourcing company specializing in improving an organization's talent. We manage the contingent workforce and statement of work resources on behalf of our clients, as well as source and recruit direct hires. Pontoon's approach results in significant cost savings and revenue improvement, increased worker quality, workforce insight and greater regulatory compliance. A division of Adecco with operations in nearly 100 countries and with more than 1,500 colleagues worldwide, the Jacksonville, Florida-based organization delivers solutions to more than 150 industry-leading companies.

Reference: 34401179

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