Operations Administrator / Customer Service Admin (Stockbrokers)
An Operation Administrator / Customer Service Admin, with some experience or exposure to Settlements in Financial Services, is needed to join a leading firm of City Stockbrokers. Expect to play a key role providing day-to-day administration to a small, friendly team within the Settlements and Online Equities department.
Based in the heart of London's financial district, our client is an established and regulated firm in financial services. Due to continued expansion, they now seek an Operation Administrator / Customer Service Admin to provide exceptional customer service to colleagues and external clients.
Joining as the Operations & Customer Service Administrator you will be responsible for responding to queries via all media (email, telephone, Boldchat etc) within 24 hours. Whether you are undertaking dividends processing, stock transfers and updating CRM; completing Know Your Customer (KYC) and application due diligence; setting up clients on internal systems or handling new business enquiries, it will be your friendly approach that ensures the smooth running of this key department.
To qualify… You should be an Operation Administrator / Customer Service Admin / Administrator / Customer Service Executive / Customer Service Advisor / Customer Support Administrator / Financial Services Administrator / Customer Administrator / Customer Support Exec or similar with a CV that demonstrates:
- Outstanding customer service, communication and listening skills;
- Experience within a financial environment i.e. banking, investment, asset management, securities etc.;
- You are patient with fantastic attention to detail - you need to be accurate;
- Experience in administration or an admin heavy role;
- A willingness to learn regulatory and legislative requirements;
- Some experience in Settlements in financial services.
In return, you will be joining a financial organisation that offers you a platform to launch your career as an Operation Administrator / Customer Service Admin within financial services.
- Customer Service Admin
- Operations Administrator
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