Operational Support Assistant

Posted 13 March by Solutions Recruitment Ending soon

Our public sector client based in Durham have an exciting opportunity for a Operational Support Assistant to join their busy team.

Temporary Contract

Hours full Time 8.30am-5pm

Pay rate £8.05

Description of the role:

Responsible for working with a customer focussed Support Services team within regeneration of Local Services and work closely with technical Staff to ensure the team are providing quality back office support. Responsible for challenging new systems with an aim to eradicate paper and promote electronic data interchange/filing where possible.

A flexible approach must be adopted at all times and the ability to interchange between areas of work is essential.

Duties and Responsibilities:

Assisting in the development of procedural guidance notes and standard letters where appropriate for all functions within the service.

To work with a customer focused team approach.

Participate in team meetings and ensure effective and efficient channels of communication are facilitated.

Working with the team to improve the performance of payment invoices.

Working with colleagues in Business support

Working with the other Operational Support Assistants where required to ensure quality of service is provided to front line services and customers.

Scanning and filing electronically to utilise Multi Functional Devices.

Dealing with service requests, customer enquiries and give accurate advice to customers and service providers.

To carry out cash receipting as required and prepare income ready for banking.

Educational Requirements:

Essential:

5 GCSEs (Grade A-C) or equivalent including English and Maths

Desirable:

NVQ Level 3 in Business Administration

Experience of working in an Office environment

Proven ability to deal with the major change effectively

Experience in ICT systems

Experience in team working

An up to date knowledge of relevant policies, procedures and safe working practices

High level written and oral communication skill

Able to prioritise workload to meet deadlines

A positive attitude committed to excellent customer service

A positive approach to service delivery

Required skills

  • Advice
  • Data
  • Enquiries
  • Income

Application question

Have you experience in a similar role?

Reference: 34671398

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