Operational Readiness Lead

About People’s Partnership:

At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fueled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.

What you'll be doing:

As the Operational Readiness Lead you will support the Business Specialists to provide support and deliver in line with the change portfolio.

• Be responsible for supporting the Head of and each initiative's Delivery Leads with Business readiness to absorb change and drive user adoption.
• Working closely with both BAU and Change teams to develop and implement a leading operational change management framework to deliver sustainable business and people-related outcomes, whilst ensuring all deliverables meet, and continue to meet, business and regulatory requirements.
• Ensure the Business Specialists understand and keep abreast of changes within the change portfolio, business operation and regulatory landscape. Championing best practice in operational change management and provide expert advice for team members and the project/change community.

What we’re looking for:

• Proven management experience
• Experience and knowledge of working with customer service processes within a financial environment.
• Proven experience in providing and signing off business requirements
• Ability to interpret a wide range of information and utilise findings for improvements
• Strong problem-solving skills

What you can expect from us:

• Generous pension contributions with an employer contribution of up to 14%
• Real living wage
• 25 days starting annual leave allowance (rising with service) plus your birthday off
• Onsite Parking (in Crawley offices)
• Income protection, critical illness cover & death in service insurance
• Work from abroad policy for all levels
• Employee healthcare
• Parental and adoption leave
• Learning & development opportunities, paid for professional qualifications and study support
• Travel season ticket loans
• Subsidised restaurant in our Crawley office
• Volunteering days and charity payroll giving
• Onsite gym
• Ride-to-Work scheme
• Social clubs and events

Disability Statement

People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best "you".