Operational Excellence Coach

Posted 16 January by Willis Towers Watson
Ending soon
Salary - Competitive
Closing date - 05/02/2020

The primary focus of this role is to provide Operational Excellence knowledge and support to both deliver business improvement projects and to coach and build capability and knowledge in the OpEx function.
This role will be responsible for delivering DMAIC projects across multiple areas of our Technology and Administration Solutions (TAS) business, engaging colleagues and (where appropriate) clients to deliver improvements which benefit the client experience and increase the quality and effectiveness of TAS service delivery. The role will also support the OpEx Lead by utilising their existing OpEx experience to build the capability and understanding of their OpEx colleagues to deliver the TAS OpEx programme. 

The Role

Principal Duties / Responsibilities
  • Deliver OpEx improvement programmes across the TAS UK business
  • Facilitate collaboration across TAS to proactively identify further opportunities and solutions with mutually agreeable impact and benefits
  • Co-operate with other areas of the business to identify any opportunities for scalable application of improvements to other schemes (standardised working and one best way)
  • Constructively challenge the organisation to constantly improve operational capability and performance
  • Highlight and escalate risks/issues and help develop risk mitigation strategies to ensure the success of deployments
  • Collaborate with other Divisions and operational hubs (often across different geographies) to maximise benefit realisation
  • Work with the OpEx Lead, senior leaders and managers within the division to support a culture of Continuous Improvement
The Requirements 

  • Deep understanding of operations, quality management, effective operations management and improvement methodologies is essential
  • Additional Certification in quality, OpEx or Project Management methodology is a requirement

  • Ability to learn quickly, ask questions and plan effectively for self and others
  • Programme and project management - ability to co-ordinate multiple complex workstreams simultaneously
  • Personal drive to achieve significant change in relatively short periods of time in both an autonomous and team work environment
  • Able to make decisions under a high-pressure environment and reacts well to challenges
  • Possess independence of thought, seeking additional support or clarification only by exception
  • Customer, Client, Process and quality Management orientated. An organiser with strong planning ability and attention to detail
  • Excellent communication skills, both verbal and written
  • Strategic thinker who can simplify complex issues and find solutions
  • Attention to detail and self-motivation
  • Excellent stakeholder management and relationship management
  • Ability to deliver great customer service
  • Ability to influence and work well within the team
  • Risk and issue management
  • Excellent computer skills and proficient in MS Office Suites (mapping tools)

Knowledge/Experience (Desirable):
  • Knowledge of operational improvement/Lean methodologies and personal history of applying tools and techniques to deliver business benefits within an organisation. Experience of process re-design and improvement
  • Experience of working on project team for large and complex projects and track record of high quality delivery
  • Ability to influence senior stakeholders (across different geographies) and communicate well at all levels, delivery to suit audience
  • Knowledge of quality management frameworks, tools and methodologies
  • Ability to structure, analyse and present complex ideas and data, as well as resolve complex problems
  • Ability to operate effectively under pressure

Equal Opportunity Employer

Reference: 39750442

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