Operational Account Manager

Posted 22 February by Equiniti Easy Apply

Reporting to the Head of Operations, the key purpose of this role is to proactively own and manage the day-to-day delivery of external and internal client requirements to the highest possible standards through effective planning, scheduling and coordination of internal production teams including Creative, IT & Development and Data.

The role focuses on day to day client and operational account management for a range of data campaign activity. You will be tasked with acting as a primary point of operational contact keeping stakeholders fully informed and involved throughout as well as supporting the strategic management of accounts against set plans and targets. Core to your work will also be the receiving and interpretation of what can sometimes be complex briefs, quoting work accordingly and in collaboration with relevant internal teams owning and managing defined activity through defined workflow processes

Duties to include

  • To act as a point of day-to-day operational contact for clients or internal stakeholders
  • To work in partnership with the client, keeping them fully informed at all stages of their day-to-day campaign activity - including development and deployment
  • To take full internal ownership of all client requirements, managing the end to end workflow lifecycle, including;
    • Receiving and interpreting client briefs and providing a written quotation
    • Scheduling work through relevant Activity Coordinators
    • Briefing the relevant in house production teams (where appropriate) and providing operational support to them relating to the delivery of client outputs
    • Quality control
    • Management of client client expectations
  • To ensure a high level of quality control for client outputs that you are managing
  • To ensure that day-to-day activity is operated in line with client or internal processes, procedures and SLAs and pro-active development with management of new and improved processes
  • To take part in client appraisals or review meetings as appropriate - with occasional travel
  • To ensure that all client queries are answered within a timely fashion at all times, escalating any complaints or non-'business-as-usual’ queries appropriately
  • To build strong long term professional relationships with clients
  • To keep the internal business fully abreast of client activity or any issues that may affect client campaigns
  • To identify any potential client business development opportunities that will help define account strategies that will enable leveraging of business across existing accounts
  • To work in partnership with the client and/or internal stakeholders, promoting transparency to keep them fully informed at all stages of their activities from brief through to deployment
  • To work in complete partnership with other Operational Account Managers within the team, assisting them with their activity as and when required
  • To participate in weekly team meetings reporting on the progress of work and keeping stakeholders informed of the campaign pipeline
    • To create and maintain client and supplier records with accurate, high quality information in order to keep an up-to-date knowledge and audit trail of activity.
    • To ensure that all pertinent and commercially relevant client and supplier conversations and transactions are clearly recorded using relevant campaign documentation and workflow management software
    • To recognise the importance and benefits of effective team work, assisting colleagues and providing cover as and when required. This also includes respecting and motivating your colleagues in other departments who are responsible for servicing and supporting your activity, plus maintaining effective communication links with other teams and departments.
    • The activities listed above are not exhaustive and the job holder may be asked to undertake other related activities from time to time including special projects and tasks that contribute to the effectiveness of EQ Data as a whole.

    Essential Skills

    • Previous experience of workflow, process and account management
    • An exemplary customer service manner and ability to confidently and articulately discuss client and internal issues by telephone, email and face to face
    • Excellent client, project and workload management skills
    • An ability to understand clients’ campaign requirements, however complex, and articulate this to stakeholders at all levels of seniority
    • A positive and flexible attitude with a drive to achieving both personal and business success
    • Flexibility to work outside of normal hours to meet project deadlines where required
    • Be highly organised having an ability to multi task, prioritise and manage own time effectively
    • Excellent communication skills and an ability to manage multiple workflows and resources both internally and with clients in a high pace environment
    • Proven ability to identify new opportunities, problem solve and present solutions in business critical situations
    • A persuasive and confident approach
    • Excellent written and oral communication skills
    • Outstanding attention to detail
    • An open, honest and transparent attitude

Required skills

  • Account Management
  • Communication Skills
  • Organisational Skills
  • Quotations
  • New Opportunities

Reference: 34533113

Bank or payment details should not be provided when applying for a job. reed.co.uk is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Report this job