Leading 4PL within the UK are looking for an Operation Manager to look after their European clients.
The role is a key point of management contact with the client and is responsible for the delivery of our clients services, team management, local client relationships and management of effective day to day service delivery. The role will be managing (dependent on contract / location) either a small team of service delivery representatives or, direct tactical service delivery management with customer staff.
·The main aim of the role is to provide excellent customer service through efficient operational service delivery.
·Being the operational lead for all customer locations given within remit.
·Team management and development of a small dedicated contract team - either in house or as part of a wider partnership with the customer
·Strategic awareness and delivery of the account plan.
·Working collaboratively with the customer to efficiently deliver both the clients and the customer’s strategic vision.
·Delivery of the ongoing continuous improvement roadmap generating value for the customer, stability and service - with a mind to contract retention.
·Identification of new areas for continuous improvement and savings. Implementing these and providing added value to the customer.
·Strong Internal relationships including with IT, central teams and senior management.
·Ensuring delivery of agreed Service Levels / KPI’s with ours as well as the customer and logistics partners.
·Leading carrier relationships including quick issue resolution and escalation.
·Leading monthly performance reports for the customer.
·Responsibility for ensuring weekly action plans and calls/KPIs are maintained on schedule, are cogent and deliver on their aims
·Delivery of our solution against budget.
·Managing process improvements and compliance against SOP’s
·Monitoring performance, dealing with escalations and highlighting areas for concern.
·Have complete ownership, understanding and detailed knowledge of 3T client systems and SOP’s
·2nd Line escalation responsibility
·Integral member of any contract project team with responsibility for expedient close out of actions as required
Qualifications/ Skills/ Competencies
·Professional with 3 years of industry experience in a similar field with experience of complex transport environments and staff management.
·Strong multi modal logistics experience highly desirable.
·Commercially aware, astute, self-motivated and performance driven.
·Able to build strong and lasting relationships / partnerships in service critical client facing sites.
·Ability to instill feeling of ease, integrity and trust with the client.
·Strong IT Skills especially in MS Office, Excel and Access along with excellent analytical skills .
·Knowledge & experience of using TMS, and other associated industry systems highly desirable.
·Demonstrates strong people management skills.
·Ability to motivate at all levels throughout internal and client tiers of business.
·Good presentation, communication and Interpersonal skills.
·A flexible approach to work in a dynamic, pressurised environment.
·Strong communicator across levels and within a broad range of stakeholders.
·Fluent English & German. Polish also being highly desirable.
·Continuous improvement trackers and sustained viability
·Growth / account development revenue
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