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OOH Business Travel Consultant

Posted 10 November by New Frontiers Recruitment Ended

Out of Hours Business Travel Consultant - Entertainment

My client is seeking an OOH Business Travel Consultant to join their out of hours (OOH) team. You will be dealing with various entertainment & media clients corporate travel arrangements. This role is not only to organise last minute or urgent travel arrangements as the OOH service provided is seen more an extension of the office hours team.

Job Function of an Out Of Hours Business Travel Consultant (OOH)

  • Answering calls and emails from clients in a polite, efficient and professional manner
  • Offering expert advice in all aspects of travel
  • Maintain the outstanding level of customer service provided by the ‘day’ team
  • Work as part of a remote, home-working team and communicate effectively both internally and externally
  • To issue, re-issue and perform re-calculations of international and domestic airfares
  • Sourcing the best and most cost effective worldwide routes booking all flights, rail, hotel and all ground product
  • Providing additional Quality Control to day team processes when call volumes permit.
  • Provide ‘risk analysis’ of global travel news and communicate to Senior Management as appropriate
  • Creation and provision of traveler tracking reports for communication to clients in the event of major event

Skills Required for an Out Of Hours Business Travel Consultant (OOH)

  • Proficiency on a major GDS preferably Sabre
  • You will ideally have worked on an entertainment or media account previously
  • MUST have worked in an out of hours role before
  • Fares & Ticketing Level 1 & 2 (or equivalent experience) essential
  • Possess good geographical and product knowledge of destinations and airlines
  • On the pulse with world events and likely travel implications
  • Good organizational skills and excellent customer service & communicative abilities are essential
  • You will ideally have worked on an entertainment or media account previously

YOU MUST BE HAPPY TO WORK OUT OF HOURS (WEEKENDS, AFTER/BEFORE STANDARD WORKING HOURS, BANK HOLIDAYS).

Reference: 33777625

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