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Online Sales and Service Colleague

Posted 19 March by Rite Recruit Ltd Ended

OVERVIEW

We have an URGENT and EXCITING opportunity to work as an On-line Sales and Service Colleague on behalf of a UK national retailer!

Job Title: On-line Sales and Service Colleague
Location: Welwyn Garden City
Salary basic: £18,000 -
Expected earnings: £24,000
Days of work: 5 days a week, between the hours of 8am - 10pm on a shift pattern, including weekends
Hours: 40 hours per week

THE ROLE

Responsible for interacting with customers

  • Discussing customer requirements and presenting the best solution for the customers’ needs
  • Transacting orders and payments
  • Dealing with basic post sale enquiries
  • Being able to recognise sales opportunities

KEY ACCOUNTABILITIES

CUSTOMER SERVICE

  • Achieving the minimum Customer Service standards
  • Manage your personal leads to ensure customers get regular follow up on their enquiry until purchase or a lost lead
  • Ensure all processes are effectively used to support conversion and repeat spend
  • Discuss purchases with customers over several different formats
  • Phone
  • Live web chat
  • Email

REVIEWING RESULTS

  • Analyse your own KPI results weekly / monthly / quarterly
  • Mystery Shop Results
  • Audit Scores
  • Sales performance

Required skills

  • Customer Requirements
  • Customer Service
  • Sales
  • Telesales
  • Web

Reference: 34714238

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