Becoming an Online Helpdesk Consultant with Travel & Events:
You will respond to online support activity requests from Travel and Events external customers and work with all internal members of the Operations Team.
What you will do:
Answering online support calls into the team in regards to the booking tool and escalating any errors internally with the Online Fulfilment Team/ Implementation Teams/ IT department
Monitoring a support inbox and investigating potential bugs in the system. Answering questions from users on how to use the system and logging all enquiries, after responding to them
Providing online customer support for password resets, new user requests, profile queries, error messages, etc
Setting up adhoc new user logins in the online products and removing leavers
To support colleagues and team manager in ensuring the highest level of service is offered at all time
To communicate in a professional manner at all times both internally and externally
Your experience will include:
- Strong customer service experience
- Clear and confident telephone manner
- Experience within the travel industry, would be an advantage
- Ability to work well within a team environment, as well as within a team environment
- Online support experience, would be an advantage
About Travel & Events
We support businesses to understand the complex needs and challenges facing each organisation when considering their business travel, meetings and event programmes. By understanding these challenges, we uncover opportunities that go beyond the obvious and tailor our approach and technology capabilities to unlock real value. We turn data into meaningful and actionable insight and apply our smarter working practices to influence changes in behaviour, avoid unnecessary travel and drive best practice.
Through our flexibility and specialist experience (over 40 years of it) that's within our DNA, we apply our depth and breadth UK market knowledge, underpinned by innovative technology to create compelling solutions that deliver smarter buying, planning, booking and travelling. We're large enough to make a difference, but small enough to care, and we will revolutionise business travel, meetings and events services through our knowledge, curiosity and innovation to enable every customer to realise the value of smarter working.
What's in it for you?
At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration - with colleagues, customers and clients - is what makes us so effective at what we do.
As well as a generous basic salary, we also give you 23 day's holiday, company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts.
You'll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential - whatever that means to you.
What we hope you will do next
Help us find out more about you by completing our short application process - click apply now. We understand you might have some questions before taking the step to apply - you can contact Lisa on for guidance.
Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.
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Capita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.
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If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check.
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