Online Customer Service Executive

Posted 23 October 2017 by TRI Consulting

An exciting opportunity has arisen with a fast growing online beauty company who are currently looking for a number of Online Customer Service Executives on a temporary basis for about 3 months.

Key responsibilities are as follows

To assist customers with any issues regarding tracking their orders or their returns via email

Communicate promptly any information to customers about their orders by email

To help customers to register on the site and/or to process their orders

Deal with complaints and escalation process where necessary.

To handle difficult customers with professionalism, dealing with late returns, bad reactions and faulty goods

Liaise with warehouse over issues raised by customers with regard to either orders or returns

To assist Finance Department with customers on security/fraud checks

Liaise with Finance for any accounting enquiries and flag accounting issues raised by customers

Maintain a high level of service awareness at all time.

Active use of order tracker and order database to help customers with product enquiries

You work 5 days a weeks shifted, and work one weekend a month

The shifts are as follows



2.30pm - 11pm

Essential Requirements

Must have a solid background in office based Customer Service or retail.

Experience of working in the beauty industry would be preferable but not essential

Must have excellent written English as the role is mainly an email based role

Good on Word & Excel

Excellent communicator who strives to give exceptional customer service

Must be on short notice or immediately available

Required skills

  • Beauty
  • Call Centre
  • Customer Service
  • Retail

Reference: 33344610

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