On-Site Support Technician

About this role:

An exciting opportunity has become available on a full-time permanent basis within our rapidly expanding Technical support team.

We are looking for a dynamic support Technician that will be based on site at a School in the local York area.

The On-Site Support Technician is a key figure, in maintaining and developing the relationship with this school while also providing high-quality and professional technical support service to staff and students.

The ideal candidate will have experience providing technical support within an Education environment and supporting customers with Windows, Google G Suites and Smoothwall.

You will be responsible for:

• To provide ICT technical support to the school. You will ensure a high level of customer service is always maintained in a professional and efficient manner.
• Providing accurate technical solutions to queries and incidents; escalating to managers or other teams as required to meet the agreed SLA targets.
• To manage and maintain the school’s ICT equipment including overseeing the general health of equipment and devices.
• Installation, configuration and deployment of equipment.
• General basis ICT support such as password changes, printer issues and set ups.
• To manage expectations of the school, keeping them informed and up to date with progress.
• Proactively monitoring and prioritising IT problems and escalating where necessary.
• To demonstrate a willingness to work flexibly, sometimes outside of normal core hours, in response to service demands as agreed with the Head Teacher and Vital York
• To contribute to the ethos of the school, in all areas of contact and responsibility, in relationships with staff and pupils
• To support the school staff policies and procedures.
• To perform such other tasks as may reasonably be required by the Head Teacher or Senior Leadership Team

Key Skills:

• Ideally an understanding of Windows 10 / Windows Server, Networking, Wi-Fi networks, Smoothwall Filter, iOS devices, MDM and Google G-Suite
• Experience in working closely with customers and providing excellent customer service.
• Sound technical ability
• Strong attention to detail
• The ability to learn quickly and exercise initiative
• Effective management of time and workload
• The ability to communicate effectively both verbally and in writing.
• The ability to problem-solve quickly and effectively

Why Vital York?

Established in 1997, Vital York has a key focus in the Education space delivering a range of IT managed services, cloud hosted services, Device as a Service, Internet Service Provision, Trust on-boarding, Google services (G Suite) implementation as well as many more.

We pride ourselves on providing a customer focused approach and align ourselves as an extension of our customer's IT team. This means we seek the same goals as our customers in ensuring a fit for purpose solution, built upon tier-one infrastructure and supported by first class support.

Growing from our inception in providing IT support to a single school, to doing so across the entirety of York, our growth has led to significant investment in our business. We recently formed a strategic partnership with Academia Technology Group and now can leverage the resources and partnerships that Academia boast. This ensures that we can provide the same focused approach, powered by a larger UK-leading reseller.