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On site Account Manager

Posted 13 March by YES Rec2Rec Easy Apply Ended

We are looking for an On Site Account Manager to join our national client's busy site based in Northwich.

This is a busy and varied role, duties as below:

Key Accountabilities

  • Deliver best in class service and customer care to client and candidates
  • To demonstrate the Company values
  • Achievement of fulfilment targets
  • Manage day to day compliance to required standard
  • Maintain strong relationships across the business
  • Ensure Key Performance Indicators (KPI's) are met
  • Worker management

Responsibilities will include:

  • Fulfilling daily volume requirements
  • Recruitment and selection of workers
  • Induction training and/or initial training with contractors followed by 1-2-1 reviews as and when required dependent upon clients' needs and requests
  • Conduct refresher training as per clients' needs and requirements
  • Building strong relationships internally and externally
  • Input and check data for weekly payroll ensuring accuracy
  • Use IT systems available and ensure internal systems are fully and accurately updated as necessary
  • Working to deadlines whilst being adaptable and flexible in your approach
  • Adhere to administration processes such as change requests, absences etc.
  • Achieve KPI's as set by line manager
  • Identify areas of process improvement and make recommendations
  • Operate within client and Company SLA's ensuring you meet and achieve them, identifying solutions to address any shortfalls
  • Understanding local labour market and industry sector
  • Communicate appropriately internally and externally to develop strong relationships
  • Provide cover and/or support to other areas as required
  • Ensure you operate in line with company policies and procedures
  • Report issues in a timely manner to line manager or as per site internal escalation process
  • Manage compliance requirements and keep secure records for audit purposes
  • Awareness of worker management policies and procedures, seeking guidance when required
  • Demonstrating behaviours and using words that align to Company values at all times
  • Treat all customers, colleagues and workers equally and with respect and fairness
  • Carry out other reasonable duties as required by line manager


  • Fluent in English
  • Microsoft skills
  • Strong administration skills
  • Prioritisation, ability to react at short notice and change management
  • Organisational skills
  • Excellent relationship building skills
  • Strong communicator
  • Proactive mind-set


  • Full UK/EU driving license
  • Willingness to travel
  • People management and development

Basic salary is £20,000 per annum plus bonus scheme

Required skills

  • Account Manager
  • Recruitment

Reference: 34670536

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