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On-line Account Executive

Posted 6 April by Focus Resourcing Easy Apply Ended

Our established client is looking to recruit for an Online Account Executive will work closely with the Online Merchandising & Marketing Manager and Merchandising Assistant as part of the eCommerce team as well as the Category, Demand Planning & Warehouse teams to ensure Exceptional Online Accounts are managed and sales are processed accordingly.

The role holder should have a passion for process, sales & a good understanding of global eCommerce sites.

They should be process-driven, detail-orientated and highly organised with the confidence to present internally/externally as well as support or manage Customer meetings. The person would also be willing to support other departments when needed for order to be processed effectively & on-time.

Main Duties/Responsibilities and Knowledge/Skills Requirements

Key Duties:

Manage the day-to-day operations of Exceptional Online Accounts, such as Amazon.

  • Manage orders from Sale to Invoice, including any discrepancies/issues.
  • Update internal & external systems with relevant information needed to ensure customer expectations are managed
  • Work with Demand Planning on chasing Backorders etc. to fulfil any outstanding items.
  • Work with the Category Teams to ensure product information is correct & to expand product range when required.
  • Work closely with the Warehouse Team to ensure orders are despatched on-time & update customer systems as necessary.
  • Attend customer meetings & complete training as necessary.
  • Assist the Online Merchandising & Marketing Manager in other tasks when required.

Qualifications:

  • GSCE English & Maths
  • A Level or equivalent desired, not essential
  • Excellent standard of literacy, numeracy, MS Excel and the internet is required

Knowledge, Experience and Understanding Required:

  • Experience of Microsoft Excel essential.
  • Knowledge of other Microsoft Office applications, including Word and PowerPoint.
  • Experience of eCommerce platforms & Customer Account Management preferred.
  • Knowledge of online "Marketplace" platforms like Amazon & eBay.
  • Interest in online marketing and sales essential.
  • Confidence to manage internal Stakeholders as well as Customers, including presenting when required, essential.

Skills/Abilities:

  • Excellent organisational & administrative skills, with a passion for processes.
  • Ability to risk-assess situations & processes to problem-solve issues before they arise.
  • Excellent communication skills, with the ability to influence others.
  • Strong attention to detail with analytical abilities.
  • Able to work effectively as part of a large multidisciplinary team, influencing stakeholders at all levels.

Company offer a fantastic working environment, car parking, career progression.

Required skills

  • ON line

Reference: 34846461

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