On Call Advisor

Posted 9 March by Creative Support Ltd Featured

Are you calm, a good listener and supportive in your approach. Are you a clear decision maker and able to provide excellent customer care? Are you interested in waking night work? We are looking for an out of hour’s advisor to join our experienced and highly professional out of hours duty team.

The Out of Hours Duty Team based at our Head Office in Manchester provides telephone advice and support to staff and services users across the agency. You must be available to work on a rota system for night duties 8pm - 8am. This post holder will undertake two shift a week totalling 36 hours per week on a permanent basis and more shifts are available. The rota is set well in advance to facilitate people as far as possible.

This role provides an excellent opportunity for a candidate to develop a range of skills in relation to a wide variety of social care services within Creative Support. The successful post holder will be good with telephone advice and competent in information systems to ensure logs of calls are taken. You will be an excellent team player and have proven interpersonal and listening skills.

You will work alongside the Senior Advisor to provide effective administration support. You will receive and log calls whilst supporting callers with general issues and providing an excellent standard of customer care. You will have worked in health and social care and have a good understanding of effective service delivery.

As a Creative Support employee, you are entitled to a number of benefits such as:
• Excellent training and development opportunities
• Free life assurance
• Pension with company contribution
• Highly serviced employee advice line
• A range of employee discounts

Reference: 34644465

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