Office Administrator

Posted 19 April by RWB Global Limited Easy Apply

Due to expansion our client is looking for an Office Administrator who has previous customer service experience and the ability to talk to families clearly with a genuine and warm telephone manner. You will need to demonstrate excellent communication skills, decision making and solution driven abilities and be computer literate. A drive and passion to help this incredible charity increase their services throughout the UK by identifying and building more trusted relationships with salons and hospitals throughout the UK.

  • Answer inbound calls in a professional manner
  • Provide accurate and timely information in response to customer enquiries
  • Deal with a high level of confidentiality via email or telephone
  • Talk directly to the families and manage the process involved
  • Liaise with hospital staff to progress the referrals
  • Liaise with salons to progress the referrals
  • Identify suitable products from stock
  • Record and accurately log the relevant details
  • Liaise with team members regarding the status of current referrals
  • Manage, organise and update relevant information
  • Maintain contact with families throughout the process
  • Maintain relationships with hospital staff and other associated organisations
  • Identify potential new salons and hospitals
  • Assist with the development and delivery of seminar/training days
  • Attend and support fundraising events, as required


  • Monday - Friday 9.00am - 5.00pm (1 hour unpaid lunch)
  • 35 hours per week
  • Competitive salary
  • 22 days holiday plus Bank Holidays
  • Company pension scheme after qualifying period
  • Christmas party

Required skills

  • Communication Skills
  • Computer Literate
  • Confidentiality
  • Organisational Skills
  • Telephone Manner

Reference: 34949339

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