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Office 365 Trainer/ Learning Support

Posted 8 March by Investigo Easy Apply Ended

Office 365 / Trainer / Learning & Development support / IT / Power BI

Our client, a leading Loyd's of London Insurance business, has a need for an Office 365 Trainer / Learning and Development Support.

The project needs an experienced IT Trainer to work mainly from London, but remain flexible to potentially cover face to face sessions in US and remote training to colleagues in India.

  • Specific skills/experience of training application
    • Office 365 applications
      • Word, Excel, PowerPoint
      • OneDrive
      • Teams
      • Skype
      • OneNote
      • Outlook
    • Windows 10
    • SharePoint Online
    • PowerBI (optional)
  • Captivate for Training Material production

The day to day will be to scope, design, deliver and manage IT training for a large Microsoft 365 deployment and work actively on a busy programme team delivering to tight deadlines. Day to Day Tasks

  • Performing a training needs analysis aligned to organisational personas
  • Develop training programs based on the training needs outputs. Developing appropriate mix of formal and informal training and development activities based on learner needs and learning styles
  • Working with the SMEs to develop the course material/e-learning modules and other documents such has hand-outs, video guides, manuals/how-to guides and tips and tricks. Use of Captivate for automated demos
  • Planning and scheduling the training (working with the Programme Manager/PMO)
  • Develop a network of user champions and grow this through the duration of the programme
  • Deliver effective training to users/groups, utilising desk-side support and more formal training events
  • Host a series of roadshows and attend team meetings/presentations to widen awareness of the applications being deployed
  • Preparing the learning resources including setting up IT equipment, if needed
  • Evaluating the effectiveness of the training programmes and making suggestions for improvements
  • Maintaining training records and providing periodic reports on training statistics
  • training the Service Desk in how to deal with 'Service Now' Tickets raised
  • be the first point of contact for handling & resolving user queries during rollout

Reference: 34633632

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