Ocean Import Operator - Freight Forwarding, London

Posted 3 days ago by Willis Global Ltd

An award winning International Freight Forwarder offering import and export solutions via air, sea and road is recruiting for an experienced Ocean Import Operator to be based at offices in London.

Main Purpose of the Role;
You will be responsible for handling the day to day import freight operations whilst delivering outstanding customer service with key account management duties.

Duties & Responsibilities;
• Checking import customs documentation and ensuring compliance with HMRC regulations
• Completing and transmitting import customs entries
• Proactively liaising with customers, overseas partners, and suppliers in order to arrange quick dispatch of cargo to customers
• Planning and arranging deliveries as per client requirements
• Negotiating with supplier in order to maximise profit margin
• Accurately invoicing clients
• Key Accounts Management for top clients
• Ensuring all customers are served in line with their Standard Operating Procedures (SOP)
• Building rapport with customers in order to exploit further business opportunities
• Resolving customers’ queries and complaints

Skills & Experience Required;
• Proven track record within operations/customer service role in the import ocean freight sector is essential
• Good knowledge customs procedures with practical experience in classifying goods using the Customs Tariff
• Outstanding customer service skills with ability to build relationships with customers
• High level of speed and accuracy
• Ability to prioritise and organise work to achieve deadlines

What’s on Offer:
• Multi-Award Winning staff development programme with structured training plan
• Full time permanent position offering genuine career opportunities
• Support from a dedicated team of enthusiastic professionals
• Competitive remuneration package
• Great work environment in a friendly office with regular social committees events

For full details, please contact Willis Global - a leading Recruitment Consultancy for the Shipping & Logistics industry.

Required skills

  • Customer Service
  • Import
  • International Logistics
  • Freight Forwarding
  • Ocean Freight

Application question

Do you have proven ocean import operations experience?

Reference: 34119616

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