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Ocean Export Lead Agent Supervisor Manager

Posted 14 March by Cordant People Easy Apply Ended

Would you like to join a flagship main company within the freight industry? Are you looking to progress in your career with a forward thinking compny and market leader?Rich industry expertise, best-in-class customer service, and leading-edge technology.

Can you Support the department strategy on a local level?

Offer best in class customer service?

You will

  • Ensure smooth and timely freight process flow
  • Ensure accurate and timely data entry into our operational system
  • Track and Trace Ocean Export Files and reporting
  • Use Global Ocean Export Monitor on a daily basis.
  • Ensure documents are timely sent and Shipping notices communicated to overseas and customers
  • Ensure accurate and timely client and vendors billing.
  • Interact with our customers in arranging their international shipments, meeting customer service standards.
  • Contribute to maintain good relationships with suppliers (Ocean carriers, trucking companies and others involved).
  • Meet compliance at all times to regulations internal and external in accordance with government regulations.
  • Understand department process flow, and looking for best practices to improve operational efficiency and productivity
  • Ensure all customers standard operating procedures in place and updated in Customer SOP
  • Meet KPI standards in accordance with the Company’s procedures
  • Overseas communications, timely responses to emails and requests (internal and external)
  • Escalation of problems to Management when necessary
  • Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
  • Meets company standards of 52 hours training per year per employee.
  • Attend training classes when required.
  • Complete mandatory training when required.
  • Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

If you are looking to join an established team where you can progress then this is for you.

Required skills

  • Customer Service
  • Export
  • Logistics
  • Ocean Freight

Reference: 34040460

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