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NS19266 Client and FM Liaison Officer

Posted 5 February by NHS Grampian Featured Ended
We are seeking a dynamic, self-motivated and dedicated Client and FM Liaison Officer to actively manage a portfolio of client accounts in providing facilities management services across NHS Grampian. You will take responsibility to provide a high level of service at all times to meet individual client’s needs under Service Level Agreements, by ensuring contracted service providers meet their obligations in service delivery and performance throughout the client journey.

The post holder will be expected to drive improvement and to deliver results. Customer focus is a key feature of this role, ensuring users of our services are satisfied with the service provided and increasing the uptake of FM service provisions for their healthcare premise is a high priority. The post holder will be required to manage varying expectations effectively, prioritising customer tasks of individual clients ensuring these are managed to a high level of customer satisfaction.

The post holder will have a track record of generating new business and maintaining existing business clientele through fostering relationship, providing ongoing customer care support in a Facilities Management context, with technical knowledge and experience in delivering SLAs and managing contracts. Understanding of Health and Safety, Risk Assessments and auditing service performance will also be essential.

You will have an intermediate level of IT skills particularly in MS Excel and capable of compiling analytical data into presentation reporting. Strong organisational skills, possess excellent communication, negotiation and influencing skills, attention to detail with a flexible ‘can-do’ approach will be critical to the success of this role.

Any informal enquiries, please contact Preston Gan, Head of Business Services and Strategy via email: or.

To obtain a job description for this post please click on the following link -  NS19266 Client and FM Lisison Officer JD and PS.doc

Closing date for this post is Wednesday 14th February 2018

Reference: 34394206

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