Our Client based in Hammersmith is looking for high end Customer service execs to join their luxuriuos offices in Hammersmith.
You need to be fluent in Norwegian and English both written and verbal.
Handle calls or emails in English as assigned by management, ensuring individual targets are met on a daily basis
Enter appropriate and correct data in respective data systems
Work towards SLA's as set by management
Ensure all communication with customers and distributors is of a professional standard and meets the expectations set out by the business
Carry out all other tasks as assigned by the management team
Strive for a first time resolution to all enquiries via call, email and social media
Support Customer Relationship Management, quality and incident management together with other administrative tasks
Update job knowledge about new product information, business processes or IT tools; participating in educational opportunities.
Outstanding and pro-active communication skills (listening, inquiring relevant information leading to efficient problem solving)
Ability to calmly respond to customers even in unpleasant situations (worried, frustrated or angry customers)
Ability to develop trusting relationship with customers
If this sounds like you and you are looking for a new role that offers a great career path then we want to hear from you ASAP.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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