My client is a global real estate services provider listed on the London Stock Exchange. They have an international network of more than 700 offices and associates throughout the Americas, the UK, continental Europe, Asia Pacific, Africa and the Middle East, offering a broad range of specialist advisory, management and transactional services to clients all over the world.
The role involves:
Proactive communication with tenants and landlord before the end of tenancy to ensure a smooth checkout and minimise potential dilapidations.
Re-assuring and establishing a good line of communication for all parties on the day of checkout.
Reviewing and collating authorised deposit release from all parties to the contract once agreement has been reached.
Proactive communication with all parties once the tenancy has concluded.
Ensuring all deposit regulations are met when distributing the tenant’s deposit.
Working closely with all lettings offices as well as the accounts department.
KPI’s for time each deposits is open is focused on, as well as constant communication.
Updating the TDS website and closing deposit accounts as necessary
Weekly reporting to Local Office
Ensuring all Management systems are kept up to date and maintained
Delivering excellent customer service at all times
Depending on experience, small portfolio of dealing with managed clients and negotiating the distribution of the deposit.
In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time.
Core hours will be Monday to Friday 9am to 6pm.
Good team player with a flexible approach to work
Must have a strong work and service ethic and ability to work with targets
Ability to work effectively in a busy environment
Excellent IT skills to include Microsoft Office
Strong negotiation skills
Meticulous attention to detail
Excellent written and communication skills
Strong organisational skills
Confident when dealing with clients
Excellent telephone manner
ARLA Licensed or hold NFOPP Technical Award preferred but not essential
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