As the Relief Switchboard Operative you will play a crucial role in NHS Orkney’s response to requests for medical assistance, including major emergencies, occurring both within the hospital and elsewhere in the county. You will also monitor internal and external alarm systems and perform mailroom duties.
You will have a professional telephone manner, and must be able to take initiative when assessing calls and situations, dealing with them efficiently and effectively. You will have excellent communication and interpersonal skills, and be able to work unsupervised in a busy and pressurised environment. You will be IT literate, and preferably hold an ECDL qualification or have equivalent IT knowledge. Flexibility and availability at short notice are essential criteria for this role. Experience of operating a telephone system and experience of working in a customer service environment would be desirable.
Switchboard Operative Job Description and Person Spec.pdf
For more information about the post please contact Mandy Ward, Hotel Services Manager Telor email
This post is subject to a Disclosure Scotland Check
The post holder will be required to work towards the Health Care Support Worker Code of Conduct.