Night Shift Client Services (Fluent Mandarin/ English) - £25,000 per annum

Posted 18 December 2018 by SiTEL

A fantastic, new opportunity to join our prestigious global auction house department as a Night Shift Client Services Representative for fluent cantonese /mandarin speakers who are also fully fluent in english

You will work 5 out of 7 days - Monday to Sunday - Hong Kong Hours

The pay rate is £25,000 per annum

Specifics: No unspent criminal convictions - DBS check is required.

Inbound Phone/Email Management and Back office Administration

  • The Client Services Team is responsible for providing first line support to our global client base.
  • You will answer incoming calls on behalf of our client, and deliver the highest level of service on every call, providing a first time resolution.
  • The Client Services team will also be responsible for the management of multiple mailboxes as well as maintaining the accuracy of our Client Data via in-house systems. In addition to this you will process Bid requests via our online platform

You will need:

  • You will be articulate and resourceful - demonstrating a gracious demeanour while working efficiently under pressure
  • You will be PC literate, and a comfortable user of varying systems
  • Excellent attention to detail is required, along with excellent written and verbal communication skills
  • Ability to work under pressure to meet tight deadlines
  • A flexible approach, with a can do attitude
  • Pleasant client service-oriented
  • Ability to employ problem solving skills in effort to respond to complex client queries
  • Calm demeanour with an ability to multi-task in a high traffic environment
  • Strong listening and effective questioning skills

Working Night Shift:

  • You will get to know your team mates really well, colleagues who work together at night form a very special relationship!
  • You will sleep all day and work at nights - have you thought about the impact on your social life?
  • You will make more money!
  • You will need to adjust your body mentally and physically to working during the night
  • Not as much traffic on the road!
  • You can park your car on site easily

Required skills

  • Cantonese
  • Customer Service
  • Mandarin
  • Telephone Manner
  • Accurate Record Keeping

Application questions

Are you fluent in or mandarin?
Are you happy for Sitel to carry out a DBS check if we offer you the role?

Reference: 34544925

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