Night Manager Supervisor

Posted 11 December by RSM Topjobs Ltd

Hotel Night Manager / Supervisor Hotel - Dartford

Role Overview

An opportunity to join our Clients quality Hotel establishment, part of their Hotel Group as Night Manager / Supervisor.

The Nights Team cover a full range of Guest Services including Reception, food and beverage service and Banqueting setup duties.

As an experienced Hotel Night Manager / Supervisor, you will be heading up a small team of 3. Responsible for Guest Care and security covering shifts from 22.00 pm to 07.00 am , and 23.00 pm to 08.00 am

  • 5 days, 40 hrs per week including weekend shifts on a rota basis. There is a 10 pm - 7am and a 11pm - 8am shift each night. (1 hr break per shift)
  • Guest care and service including; guest check in and check out, answering/ handling hotel's switchboard, enquiry handling, preparing and serving light snacks/ meals, banqueting setups, bar service out of hours, general porter/ concierge duties
  • Security including; completing security clock rounds, fire checks, locking up the hotel and spa, managing the front door access during the night, complying with fire prevention and fire procedures
  • Supervision and coaching of the Night team to ensure adherence to guest service standards
  • Completion of rotas and timesheets on a weekly basis
  • Ensure compliance with the health and safety policy during night time hours

Requirements

  • Smart appearance
  • Friendly manner - even at Night
  • Customer Service experience within a quality Hotel/ hospitality environment
  • Mature approach to customer service and safety/ security issues
  • Must have 2 excellent references available to be checked.
  • Experience of Night Shift working preferred
  • Team player and motivator to assist our small team

Benefits

Competitive Basic Salary

  • 4 weeks holiday
  • 8 Bank holidays
  • Free car parking
  • Employee uniform
  • In addition you will benefit from a range of company benefits within the Hotel Group of Hotels

Required skills

  • Hotel Night Manager
  • Night Manager / Supervisor

Application questions

D\o you have a background as a Hotel Night manager / Supervisor?
Do you drive and have your own transport (due to location of the role)?

Reference: 36485541

Bank or payment details should not be provided when applying for a job. reed.co.uk is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Report this job