Macdonald Night Auditors play a vital role in delivering a great guest experience to all our guests. They have a keen eye for detail, an organised approach and a willingness to exceed our guest expectation. Often operating on the front line, they are the real ambassadors of our company, and are committed to consistently delivering high standards.
Our Night Auditors are hardworking individuals who can work on their own initiative and are key players in our Reception teams.
This role is ideal for those in a supervisory roles within a similar 4 or 5 star hotel environment. To manage the smooth running of the night audit procedures and reception back office, to ensure delivery of the highest standards of product and service, a passionate approach to exceeding our customers expectations and as a champion of our vision and values, promote a professional and positive image to all of our guests and contribute to the hotel’s targets. While this, providing our guests with a great stay every time.
This position will be shifts that cover throughout the Night and include shifts working Saturday and/ or Sunday. Additional hours may be required to support the hotel during our busier periods including Christmas and bank holidays.
MAIN PURPOSE OF JOB:
The Night Auditor is responsible for overall Health and Safety, well-being and the customer experience during the Night. As well as balancing the revenue and expense transactions, which occurred during the days business. Responsible for the overall operations and appearance of the front desk of the hotel.
Responsible for attending the needs of our guests during the Night including room service and especially during check in and check out.
Experience using OPERA would be beneficial but not essential as full training will be given
- Employee Awards
- Group Pension
- Childcare Vouchers
- Cycle to Work Scheme
- In store and Online discount cards
- Life Assurance
- Health Care Assistance Fund
- Friends and Family Discounts