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NHS COVID-19 - Nurse Floorwalkers

NHS COVID-19 - Nurse Floorwalkers

Posted 7 April by South Central Ambulance Service
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As a Nurse (or Paramedic)Floorwalker you will play a vital part in the National Pandemic Flu Service (NPFS). The NPFS provides telephone assessments for UK Citizens from several of our supplier call centres across the country and is being used to support the Covid 19 response. Each centre will employ agents that are new to the NPFS, who will have been trained to take calls from members of the public and assess the patient using a system based on the 111 Coronavirus App.

The role is designed to help and support the call centre agents when they need additional clinical guidance whilst they complete their telephone assessment. You will help to reduce the number of calls being transferred out to our 111 and 999 Call Centres by using your clinical judgement.

Call centers available: Airdrie, Ashby De La Zouch, Bangor (NI), Gateshead, Glasgow, Newcastle, Newry (NI), Preston, and Plymouth.

You will be a part of the multi-disciplinary team in each call centre providing quality, evidence-based health care advice to meet the immediate needs of the patient.

You will be visible in the call centre by floor walking duties, answering any clinical questions that the agents or team leaders may have.

You need to be a good communicator with an excellent telephone manner. It is essential that you are computer literate and keen to learn new skills. You must be passionate about high quality patient care and be caring and able to remain calm under pressure. You will also need to have a high degree of self-confidence to reach your own clinical conclusions.

There are more details on the job description and person specification, which can be found on NHS Jobs. Please read these carefully before you apply.

Please be advised that we reserve the right to close this campaign once we have a sufficient number of applications.



We actively welcome job applications from candidates who have a disability, or who are members of the BAME, LGBT and Armed Forces community (including: Reservists, Veterans, Spouses and Cadets). Here at SCAS we are proud to have a workforce that reflects the diverse community we serve.

Communications regarding your application will be sent via NHS Jobs to your inbox. Please look out for e-mails from us relating to your application.

We do require three years’ worth of references (with no gaps); please be sure to provide sufficient information in the referencing section of your application form. We will only contact your referees after we have offered you a job.

The benefits bits…

The starting holiday entitlement is 27 days per annum (pro rata) plus bank holidays.

USH paid in line with section 2 terms and conditions.

All employees are automatically enrolled into the NHS Pension scheme (or NEST).

We operate from a comprehensive set of policies.

We also operate regular staff surveys and our staff are encouraged to develop transferable skills and experience.

We work in partnership with our trade unions.

Applicants who have a disability or are members of the armed forces community who meet the minimum shortlisting criteria for their post of interest will be invited for an interview.

As an employer of choice, we value the wellbeing of our staff and have support networks in place to offer assistance as required.

South Central Ambulance Service has a Freedom to Speak Up Guardian and a Freedom to Speak Up Policy (formerly known as Whistleblowing). We believe that effective speaking and listening up arrangements protect patients and improve the experience of patients and NHS workers.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Reference: 40248229

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