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NHS 111 Call Handler - Southall

Posted 9 March by Care UK Primary Ended
Job Summary

Are you passionate about helping others and want to make a difference? Are you looking for a career path into healthcare yet have no medical background? Can you work well under pressure and have good attention to detail? At Care UK, we are looking for motivated people with great communication skills and a caring nature to join our team. So, if you’re looking for a new challenge where no two days are the same, then this may be the role for you!

What We Have To Offer You

• Part time hours (12-30 hours per week) • Good rates of pay • Career development • Extensive training and ongoing support • Private pension • Care UK Perks offering shopping discounts • Childcare Vouchers • Employee assistance programme • Cycle to work scheme • Eye test scheme

What We Require From You

• Passionate about helping others and an interest in healthcare and human anatomy. • Committed to following our values - our customers are at the heart of everything we do - every one of us makes a difference - together we make things better • Commitment to working a minimum of 12 hours every week across Friday-Sunday (further hours are available on evenings and weekends)Cycle to work scheme • Strong communication skills with a caring and empathetic nature. • Proven customer service experience, ideally within a call centre or reception setting. • Can commit to either a full time or part time training course (as detailed below)

Training

Full training is provided and paid: our courses are either full time (lasting 4 weeks, Monday to Friday, 9.00am – 5.00pm) or part time (lasting 5 weeks, Saturdays and Sundays 9.00am – 5.00pm and Tuesdays, Wednesdays and Thursdays 6.00pm – 9.30pm). You will need to complete the full NHS Pathways and system training to equip you for the role and you will be supported by Supervisors and Clinical Advisors. Our next training courses usually run on a monthly basis and it is essential that you can commit to every session of the training. At the beginning of the NHS Pathways training you will be provided a workbook to review and complete. Initially this can be a little daunting but this pack will provide you with all the information that is going to be covered during the course. The course itself will give you the skills required to become a NHS 111 health advisor but we will require your commitment and dedication during the course as there will be assessments that you will be required to complete and pass.

Additional Important Information
We are recruiting for caring and passionate individuals to join our team as Call Handlers in our busy 111 call centre in Southall, working part time (minimum of 12 hours) across Friday-Sunday every week. We also have additional evening shifts available and can offer up to 30 hours per week, as well as overtime. As a 111 Call Handler, you will be answering inbound calls from members of the public in need of medical advice. Using both the NHS Pathways script software as well as your own persuasive skills, you will gain information from the caller to assess their situation and guide them to the most appropriate service for them. The patient may need to be given general advice, speak with a Clinical Advisor or be booked into an appointment with an available out-of-hours service. However, while we are a non-urgent service, some calls can be emotional, distressing or life-threatening, and there will be times when 999 services (such as an ambulance) may need to be despatched. This is a demanding but highly rewarding role, and we are looking for candidates who can not only empathise, but can also stay calm under pressure and help those in their time of need. You will follow the NHS Pathways license requirements and comply with all policies and regulations relating to clinical governance and patient confidentiality. Pay Rates During training; £8.38 per hour Day rate: £9.32 per hour (hours between 07:00-23:00) Night rate: £11.59 per hour (hours between 23:00-07:00)

Reference: 34654017

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