New Membership Advisor
Professional Membership Body
Holborn, Central London
Basic Salary £24,000-£25,000 plus a range of excellent benefits including pension, life assurance, season ticket loan, and 25 days holiday, Mon to Thurs 9am-5pm, Fri 9am-4pm
Full Time, Permanent
My client a highly reputable and leading professional body in line with their 2018 strategic objectives is currently looking for a New Membership Advisor.
This role is responsible for bringing new members in to the institute. This will involve creating and then developing a pipeline of new member and register enquiries, developing them from enquiries through to applications by proactively following-up marketing campaigns around the institute’s membership offerings. There will also be an element of chasing up existing applicants by phone and email to maximise conversion rates through to fully paid-up members.
The New Member Advisor is also responsible for the delivery of excellent customer service, supporting potential members and registrants through their decision-making process, offering best advice according to their needs and assisting them through the application process. Tasks include:
Responding to all assigned enquiries via email and telephone, using active listening and questioning techniques to uncover needs and offer best advice.
Qualifications and experience
5 GCSEs including English and Maths (or equivalent).
Experience using a CRM/EMS database and other common IT systems e.g. Microsoft Word, Outlook.
Customer services experience in a business context (ideally in a membership/sales environment).
Exposure to/involvement in change.
Educated to A level (or equivalent).
Telephone based soft sales experience.
To apply to this role please send your CV
Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.
membershipbespoke is acting as recruitment business in relation to this role. membershipbespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
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