The Client Onboarding team is responsible for
helping Gartner Clients gain optimal value from the services they have
purchased by delivering personalized training sessions on the Gartner website
and associated tools.
·Providing clients with interactive walkthroughs of the
Gartner website tailored to their individual requirements demonstrating and
re-enforcing the value of their services, conducted via one of the following
methods (Online, Phone)
·Build strong relationships with sales account teams to
assist with client engagement opportunities
·Adhering to team KPI’s and following process for
·Ability to independently make decisions and leverage
resources and internal departments to expedite escalations
·Live group and individual client product
demonstrations at Gartner events
·Must be fluent in Italian and English at a business
·Business experience in a customer focused role
·BS/BA preferred with emphasis on course work of a
·High personal motivation, self-management, and
detail-orientation; ability to take responsibility in meeting deadlines and
making progress without direct supervision.
·Articulate and tactful communications skills;
readiness to meet and work directly with clients.
·Ability to prioritize and handle multiple requests
·Capacity and will to learn new technology trends,
research methods and work routines quickly.
·Strong existing computer skills with Microsoft Office
software, and general Internet and electronic communications.
·Critical thinking while speaking with clients and
being able to inform them of areas within their services that can help drive
·Strong team player, while also using own initiative
·Experience with online meeting tools advantageous
(WebEx, GotoMeeting etc)
·Motivation to engage in and manage a wide range client