New Business Claims Handler

Posted 9 April by Simpson Millar

Simpson Millar LLP recognise that everyone wants a service that suits their needs, which is why we have developed a range of products and services that are simple, transparent and have no hidden surprisesWe provide a wide range of legal services, including: Family, Clinical Negligence, Personal Injury, Public Law, conveyancing, employment, road traffic accidents and holiday claims.

We now have a vacancy in our Manchester office for a New Business Claims Handler to work with our customers to understand what they need and to deliver the right resolution, providing an effortless claims journey throughout.

Your responsibilities will be:

  • To handle all new business calls and emails
  • To obtain the full circumstances of a claim, collating information and recording accurately on systems and databases
  • Identify and manage claims ensuring considerations are given to all relevant information to achieve pro-active handling and quality decisions
  • Take accountability to achieve a right first time outcome for all customers minimising customer detriment
  • To identifying multi-track cases through effective discovery and fact finding
  • Demonstrate and maintain best practice awareness to support quality claims decisions and mitigate risk

Person Specification

We are looking for enthusiastic, dynamic people for a vibrant and energetic legal team working within our Manchester office. 


Educated to at least GCSE level A-C Mathematics and English.

Preferred Experience:  

  • Work to agreed and set KPI’s
  • Adhere to regulatory requirements
  • Review the demands and needs of customers and advise on various aspects of the claim process
  • Good telephone rapport and sales skills
  • Able to work to conversion targets
  • Excellent customer focus and a professional attitude
  • Methodical approach with attention to accuracy
  • An inquisitive nature with the ability to investigate and negotiate
  • Ability to work as part of a team

If you wish to be considered for this opportunity to be our New Business Claims Handler click ‘apply’.

You must be eligible to work in the UK.

Reference: 34856308

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