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Network Support Desk Engineer / Supervisor

Posted 22 February by Future Recruitment (CG) Ltd Ended

Due to continued expansion our client is looking for an experience Telecoms/Network Engineer to join their existing service desk team in a support and supervisory role.

They are a well-established specialist telecommunications and High Speed Internet Access company who install and maintain voice and data solutions within the hospitality industry. The company is a market leader and an authorised reseller on behalf of world class manufacturers such as Mitel, Samsung, ANTlabs, Cisco-Meraki and Ruckus.

There is now a requirement for an office based 2nd Line Support Desk Engineer/Supervisor to join the team. The successful candidate will have a good background in either telecoms or network support in a Service Desk / Help Desk environment. It is essential for this role that the successful candidate has a good knowledge of either Mitel 3300 PBXs or computer networking and good general IT knowledge. If you have knowledge of high speed broadband or experience of IT Support within the hospitality industry this would be an advantage but is not essential. The role is based at the Milton Keynes office but there maybe occasional client visits, so a full driving is essential (and overnight stays might be necessary).

This is a mixed and varied role including supervising the service desk team, organising engineering visits when necessary, actively assisting in the remote resolution of system faults, organising and participating in system builds, and assisting in the general smooth running of the office. The successful applicant will be expected, in time, to undergo training to develop his/her knowledge of all the systems that the company installs and eventually become fully cross trained in all of the company’s products.

You will be well-presented and have an excellent telephone manner. Strong communication skills, a professional approach, a flexible positive attitude and good proactive problem solving skills are essential. This is an excellent opportunity to join a stable, friendly company and to work on a range of leading products. The role would suit a keen, hardworking motivated candidate who wants to develop their career within a dynamic and ambitious company.

Required skills

  • Broadband
  • Engineering
  • Telecoms
  • 2nd Line
  • PABX Systems

Reference: 33896154

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