Service Desk -1st Line Support - Cisco - CCNA - Leeds
£20-25k - Plus Shift Allowance - 24*7 Shift pattern
There are several opportunities available for an enthusiastic, confident Service Desk Analyst who has experience supporting networking technical issues either internally or for external clients.
As a Service Desk / Helpdesk Analyst you will work as part of an ITIL Service desk. Duties will include, call logging, incident management, fault diagnostics, troubleshooting, dealing with major incidents, change control and occasionally deploying network solutions at client site.
This role is suitable for someone who has been working on an ITIL led service desk, dealing with networking issues who is now looking for a challenging role with an innovative company where you will receive the support, training, exposure and progression needed to build on your career.
As a Service Desk / Helpdesk Analyst you should have the following skills:
- Experience working on a similar Service Desk / Helpdesk
- ITIL certified / Experience working in an ITIL environment
- Some exposure to dealing with major incidents
- Good knowledge of Cisco - Ideally CCNA qualified or working towards this
- Good understanding of LAN / WAN
- Knowledge of WiFi
- Excellent communication and phone manner
On-call and a 24*7 rota shift pattern is required for these roles - please do not apply if you are unable to take part in the shift pattern
Salary is up to £25K depending on experience.
If you are an enthusiastic 1st/2nd Line Support Engineer / Helpdesk who is looking to join a rapidly expanding company where you will have the opportunity to progress and develop your career within networking then hit APPLY now!
CCNA / Cisco / Routing / Switching / LAN / WAN / WiFi / Wireless / Service Desk /Helpdesk / 1st Line / 2nd Line / Technical Support
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- CCNA / Cisco / Routing / Switching / LAN / WAN / WiFi / Wireless / Service Desk /Helpdesk / 1st Line / 2nd Line / Technical Support