Network & Security Analyst | Up to £55K + Bonus + Bens
St Ives, Cambridgeshire, PE27
Up to £55,000 + Performance Related Bonus + Company Benefits
Who we are:
We a rapidly growing technology company that supports corporate and public-sector clients with world-class IT services, solutions and products. Our thinking is award-winning. We carry the highest accreditations from technology and software leaders. And our data centre is second to none, holding Government Official Status.
Our Managed Services team are based from our offices in St Ives and our data centre facilities in Huntingdon and provides a focused range of hosted and cloud services through our extensive portfolio, specifically designed to help customers align their IT functions to their core business requirements.
The Network & Security Analyst Opportunity:
We are now recruiting for a permanent Network and Security Analyst to join our Data Centre team, based from our St Ives office in Cambridgeshire.
You will be working as part of a fantastic handpicked team, you'll deal with the day to day management of our Data Centre and wide area networks both internally and on behalf of our customer base.
Ensuring our customers network and devices are operating and performing within acceptable boundaries and remaining compliant against relevant legislation.
You will be second tier support for our service desk responding to customer incidents and managing our monitoring software to identify potential issues in a proactive manner to reduce potential customer-related incidents.
This means working carefully to understand the issue at hand, and then either taking care of it yourself or escalating it to the appropriate supplier, delivering a high standard of customer service to all customers in the process.
It's a great chance to develop your career by making your mark with this friendly and dynamic company. It really is an exciting time to join our Managed Services function.
This role is based from our St Ives site and the working hours are 15:00 to 23:00.
Network & Security Analyst Key Responsibilities:
+ Working within the adopted ITIL framework for incident management and associated escalation processes
+ Providing a senior point of technical assurance within the team
+ The implementation of large and small-scale project deliverables
+ Maintaining stable customer and internal services
+ Ensuring that technical knowledge and documentation is shared amongst the Managed Services team members
+ Sharing information on new issues and call type trends with team leaders, in order to improve IT strategy across the business.
Network & Security Analyst Required Skills and Experience:
The Ideal candidate will have:
+ A minimum 5 years’ experience in a similar field
+ Experience as a senior technical team member
+ Excellent spoken and written English with strong customer interaction skills and a good telephone manner.
Required Technical Skills:
+ Strong Cisco Nexus switch, router and ASA firewall hardware experience
+ A good understanding of networking protocols (BGP, OSPF, EIGRP etc.)
+ A methodical troubleshooting approach
+ A strong attention to detail.
Desired Technical Skills:
+ HP switches experience
+ Exposure to meraki devices
+ Experience in a multi-tenant architecture.
Location: St Ives, Cambridgeshire.
Hours: Monday to Friday / 15.00 to 23.00 (40 hours per week) with a half hour unpaid lunch break per day (1 hour on a Friday).
Salary: Up to £55,000 + Performance Related Bonus
Start Date: ASAP
Benefits & Perks:
Includes: 25 days annual leave, on-call allowance, life assurance, healthcare cash plan, employee assistance programme, on-line discounts & savings platform, spot bonus scheme, recruitment bounty scheme, dress down Friday, free fruit, fundraising, Sports & Social club.
+ Must have the right to live and work in the UK
+ Must have full UK driving licence and access to own transport to get between sites
+ Any offer would be conditional upon the successful candidate passing a full DBS national security vetting process - compliance to ISO27001, ISO20000 and ISO9001 is essential to our business. Quality, IT Service Management and Information security awareness, education and training are given regularly.
We look forward to hearing from you!
Make leaps in your field. We are a creative, collaborative place, delivering transformative results with remarkable technology for remarkable clients daily. Working here is challenging, rewarding and exciting. We welcome adaptable, enterprising professionals and invest heavily in their development.
You may have worked in the following capacities:
Network & Security Engineer, IT Security Engineer, Network & Security Architect, Network & Security Manager.
Interested? Just Apply Below...
...But first a little formality. By applying you explicitly consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. If you have any pre-application questions please contact us quoting the job title & ref. Good luck, Team RR.