Network Support Engineer
Welwyn Garden City
Main Job Purpose:
We are a successful, leading local managed services provider, looking for someone who can provide telephone, remote access and onsite technical support to our contract client base.
Duties and Responsibilities:
Providing telephone and remote assistance to clients at both desktop and server level.
Attending client sites to resolve problems and install new equipment.
Processing support requests through to completion.
Project managing server installations and migration.
Consulting with clients to provide advice on new equipment, solutions and upgrades.
Recording and maintaining client technical records and documentation.
Proactively maintaining client systems and responding to monitoring alerts.
Key Technical Skills:
Strong working knowledge of Active Directory, Group Policy, DNS, Hyper-V, and other core networking services.
A good understanding of Microsoft Exchange, Office365, and how to troubleshoot email flow issues.
Good experience of supporting and troubleshooting at desktop and server level.
A good understanding of the TCP/IP protocol, and how to configure internet routers and firewalls.
A good understanding of server hardware components and RAID array configuration.
Experience working with commercial server based antivirus and backup systems.
Any IT certifications held (such as MCSA, MCSE, etc) will be an advantage.
Other Key Requirements:
Ideally 3 years’ experience supporting desktop and server environments.
Previous experience within an MSP environment desired but not essential.
Owning a full driving licence and car is essential.
Good organisational and time management skills.
Must be presentable, with good customer facing skills.
Have strong written and verbal communication skills.
Basic Salary Range
£24,000 to £28,000 per year depending on experience.
£3,000 per year car allowance.
20 days holiday per annum, rising by 1 day per year to a maximum of 24 days.
Mobile phone allowance.
Profit related bonus scheme (effective after probation period).
Financial assistance and guidance with technical training.
Hours of employment
37½ Hours per week. 9.00am to 5:30pm (1 hour for lunch).