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Network Engineer - IT, Bury St Edmunds

Posted 13 September by Greene King Ended

Overview of role:

  • This role is an integral part of the IT Infrastructure team, working with other technical colleagues to provide support as well as specialist technical input into projects.
  • The network engineer will provide second / third line support, installation, configuration and design services, and will work to improve the availability and quality of network services across the Greene King business.
  • This role is based in Bury St Edmunds, and reports to the Infrastructure Manager in Burton.
  • The technical environment is predominantly based on Cisco equipment.


  • The support, operation and control of all equipment within the IT network infrastructure.
  • Monitoring and troubleshooting LAN, WAN, Wireless and VoIP systems.
  • Carrying out agreed network configuration, installation and maintenance
  • Using network management tools to collect and report on network load and performance.
  • Network problem resolution either directly or via management of a 3rd party specialist
  • Creating reports and proposals for continuous improvement and major incidents
  • Investigation and diagnosis of complex, cross team IT problems, working with users, other staff and suppliers as appropriate
  • Implementing agreed network changes and maintenance routines.
  • Managing the network to provide agreed levels of service and data integrity
  • Ensuring that network performance and traffic is monitored and reviewed
  • Creating and maintaining network plans.
  • Producing network design policies, philosophies and criteria covering connectivity, capacity, interfacing, security, resilience, recovery, access and remote access.
  • Creating and maintaining documentation relating to internal processes, network configuration and 3rd party suppliers.
  • Working to track and reduce budget.
  • Continuing to improve knowledge through training, attending industry events and pursuing professional qualifications.
  • Document and share knowledge with team members and 1st line support to help increase first time fix.

Skills: Knowledge

  • In-depth knowledge of Cisco ASA, Nexus, Wireless LAN Controllers, ADSL routers, etc.
  • Proven experience and success with LAN, WAN, WLAN, and VoIP design and implementation in predominantly Cisco enterprise environment.
  • Proven experience of managing third party telephony providers
  • Knowledge of Voice circuits and legacy phone systems desirable
  • Proven experience with network capacity planning, network security principles, and general network management best practices.
  • Strong, hands-on technical knowledge of network and PC operating systems
  • Working technical knowledge of network hardware, protocols, and Internet standards.
  • Excellent hardware troubleshooting experience.
  • Competence with testing tools and procedures for voice and data circuits.
  • Knowledge of applicable data privacy practices and laws
  • CCNA/CCNP qualified


  • Strong interpersonal, written, and oral communication skills.
  • Focused on providing exceptional customer service.
  • Able to participate effectively in a diverse, multi-site technical team
  • Highly self motivated and directed, with keen attention to detail.
  • Proven analytical and problem-solving abilities.
  • Able to effectively prioritize tasks in a high-pressure environment.
  • Able to conduct research into issues and products as required.


Location: Bury St Edmunds, UK

Reference Code 787817

Reference: 33002408

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