MMP Consultancy are looking to recruit an experienced Neighbourhood Officer to work with one of our client's based in North West London on a permanent basis.
The role will be focused on providing an excellent customer service to residents, managing both the estates and street properties of a mixed tenure patch. This role will require an individual who is experienced in dealing with tenancy management and anti social behaviour, working with both local authorities and internal departments to manage tenant enquiries within all aspects of housing management.
Managing a mixed tenure patch to deliver a excellent housing management service to all tenants
Responding to any enquiries and complaints raised by customers, including complaints around anti-social behaviour
Working closely with relevant departments and outside agencies to improve the neighbourhood
Excellent housing management experience, with knowledge of working with mixed tenure including supported and leasehold properties
Knowledge and experience of rent arrears and how to aid tenants to minimise these
Experience of working with antisocial behaviour including the correct channels of reporting this through to court level
Up to date knowledge of housing legislation and procedures, including a sound knowledge of the Welfare Reform act
An ability to develop the local community/neighbourhood, working with customers to provide structured improvement plans
- Housing Management
- Tenancy Management
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