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Neighbourhood Officer

Posted 6 October by Resourcing Group Ended
My Client, A Housing Association in Kent is seeking a Neighbourhood Officer for a 3 month contract.

Essential Skills:

Good communication skills
Must have extensive experience in Neighbourhood Office, or similar role. (2 years minimum)
Housing knowledge and experience
Full U.K. license
Current DBS

Experience of using ReACT software - used for logging the cases

The Role:

We are looking for a Neighbourhood Officer who will be responsible for delivering a high quality housing management service to a defined area of general needs tenants.

Candidates must be available to start immediately. The role will involve managing 600 properties. All candidates must have a driving license.

You will be dealing with all neighbourhood related issues for up to 600 properties.

As part of this, daily duties will involve carrying out regular estate inspections, dealing with neighbourhood queries, tackling challenging issues such as anti-social behaviour and ensuring appropriate action is taken to deal with issues.

Candidates will represent the Housing Association and be expected to maintain a high profile on the estates. Additionally, the candidate may be required to visit other patches, support the duty system and meet customers at reception with neighbourhood queries, showing great customer focus.

Key Duties:

To represent the Housing Association and maintain a high profile on the estates.

Always providing a first class service to internal and external customers.

To carry out and monitor regular estate inspections, ensures accurate records are maintained and actions taken to deal with issues are dealt with.

Be the point of contact to resolve and investigate complaints by residents and provide advice and guidance.

Ensure that the housing management computer system is regularly updated and effective manual record systems are maintained.

To build relationships and work with both internal and external stakeholders of the Housing Association

To attend and represent the Housing Association at court, external meetings, case conferences, forums and evictions

Work as part of the Area Housing Team to ensure that the tenancy management objectives and performance indicators are achieved. Will work alongside other four staff members on the same level and report to the Area Manager.

Work with diverse tenants who require extra support to appropriate support services.

Driving licence is essential as they might be requested to visit clients however the other schemes are located close to the location of this post.

There is a company car available.

Please only apply is you have the relevant skills and experience.

Resourcing Group is acting as an Employment Business in relation to this vacancy.

Reference: 33495254

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