The is currently an exciting opportunity to work on a national helpline providing careers information, advice and guidance to citizens.
The National Careers Service is a free, impartial service which aims to provide everyone with the best information, advice and resources which will help them make more effective skills, careers, and work and life choices.
Successful candidates will help provide expert information and an enthusiastic service to citizens to allow them to gain positive outcomes in learning, employment, training, apprenticeships and volunteering. Using a range of multimedia contact channels including webchat, phone, SMS and email, you will provide information to citizens on a one-to-one basis.
In order to provide personalised advice, adviser responsibilities will include tailoring information to citizen's situations, conducting research, monitoring developments in education, training and employment and raising awareness of support options available to citizens.
Extensive training will be provided to ensure you are in a position to empower and inspire citizens to achieve their career goals.
As part of our commitment to professional development, Helpline Advisers will complete an NVQ Level 3 in Information, Advice and Guidance; on successful completion of the qualification you will have an opportunity to progress onto higher level learning programs. .
Successful candidates will be expected to work 37.5 hours per week over a range of shifts between 8am and 10pm Monday to Sunday . Be educated to at least Level 4 and be able to pass a DBS check.
The salary is £8.43 per hour.