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Multilingual - Customer Service Team Leader

Posted 19 October by Advancing People Ended

Multilingual - Customer Service Team Leader

Advancing People Multilingual - Recruitment Specialists are now recruiting for a Multilingual Customer Service Team Leader for their client based in Leicester.

Roles & Responsibilities:

  • Carry out regular one to one meetings and performance reviews of the customer service team.
  • Manages sickness and holiday records of the office and brings any anomalies to the attention of HR.
  • Reduces complexity in all processes within the customer service function.
  • Conceives, prioritises and delivers improvement opportunities in all areas.
  • Drives a strong safety culture ensuring a safe and healthy workplace.
  • Acts as the point of escalation for customer queries and complaints.
  • Oversees the Non-conformance procedures and drive improvements for prevention.

Person Specification:

  • Fluent in ONE or more languages: Germany, Spanish, Italian or French.
  • Excellent knowledge of Microsoft Outlook and Excel.
  • Knowledge of Navision and Salesforce (preferred, but not essential).
  • Exhibit excellent communication skills with both internal & external customers.
  • Taking initiative and working with others to achieve results.
  • Demonstrate an aptitude for building excellent relationships at all levels.
  • Able to display the capability for providing a consistently high level of customer service.
  • Taking ownership for solving problems, and identifying prevention.
  • Treating customers with respect, always trying to understand and act on their needs.
  • Understanding health and safety responsibilities for both your team and yourself.

This is a full time Permanent position offering an annual salary of up to £30,000 + attractive company benefits.

Advancing People Multilingual - Recruitment Specialists

Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.

Reference: 33588610

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