Multilingual Customer Service Representative

Posted 16 September by French Selection UK

FRENCH SELECTION UK
Multilingual Customer Service Representative (Italian AND Spanish speaking)
Customer Service, Client Support, Help Desk, Technical Support, Service Support, IT, Software, Software Support, Technical Software, Network environment, Outlook, Remote upgrades, Remote Desktop, IT Engineer, Service Desk, Document Management, MS Office, Italian, Spanish
Salary: up to £25,000 p.a. depending on experience + Benefits
Location: Nottingham, Nottinghamshire
At commutable distance from Derby, Leicester, Loughborough, Burton upon Trent, Grantham, Newark on Trent, Grantham, Burton upon Trent, Mansfield, M1
Ref: 342SI1

*** Start date: September / October 2020 ***
*** Candidate must be able to commute to Nottingham central by public transport ***
*** Full training will be provided, IT career progression opportunity ***

VIEW JOB DESCRIPTION > APPLY NOW: Please visit the French Selection UK website, vacancies section, search job reference: 342SI1
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The Company:
Our client is a well-established IT Support provider in Nottingham.

Main Duties:
To provide Customer Service and Help Desk Support for international clients.

The Role:
- Deal with technical related issues with customers over the phone
- Provide 1st line technical support and problem fixing for end users on all systems
- Support hardware maintenance and troubleshooting the problems
- Software installation and maintenance
- Provide network support, phone system support
- Guaranty that reported problems are dealt with professionally and in a timely manner
- Priorities between tasks to achieve SLA’s

The Candidate:
- Fluent in Italian AND Spanish (Written and Spoken)
- Fluent in English (Spoken and Written)
- Other language would be a bonus: French or German or Portuguese
- Customer Service experiences is necessary for the role
- Previous experiences in IT support, 1st or 2nd line help desk support or Technical Help Desk is a strong advantage
- IT related problem-solving skills is beneficial
- Excellent and professional communication skills
- Desirable but not essential: Working knowledge of Office365, Exchange 2013, Windows 10, Windows 8
- Candidate be able to commute to Nottingham central by public transport (car park is limited)

Up to £25,000 pa depending on experience + Bonus + Benefits

*** Start date: September / October 2020 ***
*** Candidate must be able to commute to Nottingham central by public transport ***
*** Full training will be provided, IT career progression opportunity ***

French Selection UK - The leading recruitment consultancy specialising in the placement of French, German, Spanish, Italian and Russian speaking professionals and executives throughout the United Kingdom.

Required skills

  • Italian
  • Spanish
  • Technical Support
  • Customer Service Representatives

Application questions

Are you fluent in Italian (written and spoken)?
Are you fluent in Spanish (written and spoken)?
Do you have previous experience in Customer Service role?
Do you live at commutable distance from Nottingham?
I acknowledge my details are processed as stated in the privacy policy on French Selection website?

Reference: 40878310

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