Quality Engineer / Customer Quality Engineer
£30,000 to £37,000 per annum
Customer Service Manager - EMEA
At Proto Labs, we’re not only one of the fastest growing manufacturing companies in the UK, we’re also the fastest in the world at what we do — so being extraordinary is a way of life. If you are looking for an extraordinary career opportunity, you've come to the right place as we are looking for additional people to join our team.
Proto Labs is the world’s fastest source for custom prototype and low- to mid-volume parts. With our 3D Printing, CNC Machining and Injection Moulding services, our speed and versatility lets you take your parts from the very early stages of prototyping all the way up to short-run production of 10,000+ parts — all with one technology-driven, quick-turn company.
This is an exciting role where you will provide technical expertise in post-sale quality support issues of Proto Labs services. Gain a solid understanding of the customer’s technical requirements and ability to resolve customer issues and communicate appropriate solutions. You will lead the technical investigation and resolve any post-sales technical issues in a manner that helps Proto Labs retain our valuable customers.
Skills and Experience
- Strong background in quality control inspection techniques
- Excellent communication skills both verbal and written
- 3D CAD
- Relevant degree preferred
- Comfortable with technology and RP processes (computers, software, injection moulding, CNC Machining etc.).
- Successful experience in working directly with end customers as part of a revenue generating team
The role will appeal to an individual capable of working in a fast paced environment. You will have the initiative to approach challenges with enthusiasm and the ability to react to rapid changes in prioritisation whilst maintaining a clear focus on the company objectives. An analytical mind-set, efficient problem solving skills and attention to detail are a must.
- Company bonus scheme
- Company pension scheme
- Childcare vouchers
- Daily flexible working plan
- Excellent working environment
- Customer Issues
- Quality Control
- Customer Quality