360 Resourcing's Luxury Fashion division are a team of industry specialists, focused on connecting outstanding talent with leading brands.
We are currently recruiting for Menswear Made to Measure Specialist for a prestigious luxury brand for their boutiques in Mayfair London. This is a fantastic opportunity to join an international luxury brand.
You must be a driven, enthusiastic individual with clear understanding of KPIs, commercial acumen and strong leadership.
- Creates, develops and maintains a long-term relationship with the customers, being an Ambassador for the Brand heritage and values
- Seeks to provide service that delights the customer and takes actions within defined a customer service framework to resolve customer problems/complaints and reach the highest standards of customer service
- Has an in-depth knowledge of MTM and assisting customers in the product choice and providing stylistic advices
- Achieves sales goals and represents the store in a positive manner while ensuring recurring business, in order to meet the monthly/weekly/daily sales target and the annual business plans
- Ensure the highest levels of MTM services are provided and that the customer receives the 'perfect' fit for his body silhouette.
- Assist in managing customer complaints by providing technical assistance and escalating complaints when needed.
- Provide services for MTM customers upon request.
- Previous luxury retail experience
- Has passion for retail, is detailed oriented and has a sensibility to product and luxury
- Strong communication and interpersonal skills with a flexibility to adapt to different environments
- Outstanding customer service skills
- Ability to deal with different cultures and diverse customers and openness to work and learn from a diverse set of cultures
Competitive salary up to £50,000 (depending on experience) plus bonus
Fantastic Cmmission and various incentives
Staff Discount, Pension and further benefits
Ongoing training and development
If this position is of interest, please APPLY TODAY for an immediate interview!