Move Manager

Posted 21 September by Alchemy Recruitment Ltd
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We are delighted to announce the opportunity of a Move Manager within a fast-growing removals company. The successful candidate will be responsible for the delivery of moving co-ordination services and will need to deliver impeccable customer service across all areas: Domestic, European, International, Import and Export, 3rd Country.

Key Responsibilities:

  • Door to door management of moves, supervise all parties involved, and ensure quality service delivery
  • Work alongside the Sales Consultants to organise sales/survey visits
  • Ensure all documentation and information is uploaded to move management software, Redsky
  • Formulate sales quotations within agreed time period following the survey
  • Agree, address and manage all new move/relocations bookings delivered by the sales team
  • Negotiate competitive rates with both 3 rd country suppliers and shipping companies
  • Obtain full details at the beginning of each job including timeline and any specific/specialist requirements
  • Call client pre-move to clarify final move details
  • Support client in organising additional services if necessary e.g. relocation services
  • Keep clients updated throughout the process, and address any complaints/issues promptly
  • Help and guide the customer through the claims process if required
  • Resolve post move customer enquiries, organise post move services
  • Ensure clients are invoiced and payment is received
  • Ensure cover is organised for other move coordinators
  • In-depth report on Health & Safety and Quality matters to the Compliance & Health and Safety Manager on related issues
  • Promote and upsell additional products to customers
  • Create and manage efficient working relationships within the coordination, sales and operational team
  • Adhere to all Health & Safety regulations in order to keep in line with Compliance Laws

Key Requirements:

  • Experience managing international and domestic moves
  • Experience with Redsky strongly preferred
  • Organised, driven and professional mind-set
  • Excellent communication skills
  • Good IT abilities

Reference: 36167108

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