Motorcycle Service Advisor / Supervisor

Posted 4 April by Lind Motor Group

Passionate about Motorcycles? Passionate about providing an ultimate customer service? We require a Service Advisor/ Supervisor to join our established team at our Newmarket Harley-Davidson dealership.

The remuneration will depend on experience, the ideal candidate will have relevant experience gained within a Customer Service environment and will be an enthusiastic, dedicated individual who can demonstrate an ability to exceed our customers' high expectations and have a passion for Motorcycles along with a mechanical understanding.

Reporting to the Aftersales Manager, the key responsibilities are:

  • Control the day to day running of the Service Department, achievement of Retail, Internal and Warranty labour sales volumes
  • Achieving Workshop Productivity and Efficiency to planned targets. Interpret both external and internal customer needs and supply advice and guidance to customers through knowledge of the product to maximise labour sales
  • Maintain accurate and timely execution of all documentation, and adhere to all company control procedures as required
  • Development and adherence to all of the company operating and administrative policies and procedures
  • Ensure that Health & Safety is adhered to by staff and visitors to the Service Departments
  • Book mechanical service, tuning and aesthetic improvement works for customers ensuring that all booking procedures are adhered to
  • Maintain the daily workshop loading and collection/delivery diaries and maintain a close contact with the workshop during job progress
  • Follow the process to ensure the highest customer CXI is achieved
  • Control and measure eDynamix Vehicle Health Checks and Service Plans
  • Ensure that 48 hour pre service calls and prospecting is carried out daily
  • Contribute to the principals of Continuous Improvement through contributing to the development of all company operating and administrative policies and procedures
  • Maintain good customer relationships and resolve any problems, which may arise immediately
  • Ensure all internal and external correspondence is dealt with promptly and efficiently
  • Warranty Claims & Administration
  • Liaise with all Departments

The successful candidate will:

  • Hold a Full UK Motorcycle Licence
  • Have the ability to describe mechanical work required
  • Understand that we are in a service environment and weekend working is a part of the role
  • Have a desire to be close to our Customers (we ride too, and we regularly attend events and social meetings)
  • Genuinely want to create a dealership environment where our Customer desire to return to time after time
  • Have strong interpersonal and communication skills
  • Be self-motivated, ambitious, professional and forward thinking
  • Be focused on achieving goals
  • Be a team player
  • Enjoy and be Passionate about Bikes

In return, we will offer an attractive salary. Also, with our leading position within the motor industry, there are excellent opportunities for further career advancement and industry-led training. This role is based at Black Bear Lane, later this year we will be moving to brand new premises within 2 miles from our exiting site, you could be a part of the most successful H-D dealership in the UK.

Closing date: 1st May 2018

Required skills

  • Customer Service
  • Aftersales
  • Mechanical Work
  • Motorcycle Industry

Application questions

Do you have a full motorcycle licence?
Have you had motor-trade aftersales department experience?

Reference: 34822313

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