Posted 26 March by ENS Recruitment Easy Apply

Long established motor insurance organisation based in Basildon, Essex are seeking and experienced Motor Claims Total Loss Technician to pro-actively manage Total Loss, Fire, and Theft claims through to payment.

• Provide excellent claims handling service with minimal leakage, in accordance with company procedures and service standards. 

• Ensure that claim reserves, payments and Large Movement Reports are calculated correctly and in accordance with company procedures and service standards.

• To continuously drive improvement in the service delivery to clients

• Investigate and resolve claims in a professional timely and pro-active manner.

• Ensure customer claims are settled in the quickest possible timescales, while ensuring all legal and market obligations are fully adhered to. 

• Manage and exceed customer expectations and prioritise work to resolve any disputes that may arise in the settlement of a claim.

• To continually adhere to client specific protocols and best practice

• To work closely with colleagues within the company to deliver consistently high levels of service

• To support the company’s values and policies in a professional manner

• To create accurate Claims Management System records

• Identify own training needs and to request appropriate training to meet own performance targets

• To ensure quality, service standards and productivity levels are maintained to a high standard

• To be supportive of change within the claims handling teams

• To develop client contacts and an understanding of the client culture

• Where appropriate, attend in house and client review meetings

• To assist with both internal & external auditing

• To undertake projects and to be able to deliver within agreed timescales

• To actively create a supportive and respectful working environment 

Personal specification, Skill required, Technical Excellence

• Delivers technically accurate and appropriate advice to clients, colleagues and others

• Advise clients accurately and produces high quality work

• Adheres to guidelines and procedures

• Produces work showing an understanding of relevant facts and research

• Demonstrates competence in own area of expertise

• Applies knowledge, skills or experience to solve any problems that may arise

• All day to day work completed within agreed SLA’s (Service Level Agreements)

Client Service Excellence and Relationship Management

• Demonstrates understanding of client needs/expectations

• Effective prioritises and adheres to client deadlines

• Meets client protocols

• Responds to changing client requirements

• Goes the extra mile for the client

• Ability to interact and communicate effectively with client and keep them up-to-date 

Salary £16,000 - £19,000 per annum dependent on skills.

ENS Recruitment is an Equal Opportunities Employer

Reference: 34501521

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