MOTOR INSURANCE TOTAL LOSS CLAIMS HANDLER

Posted 26 March by ENS Recruitment Easy Apply

Long established motor insurance organisation based in Basildon, Essex are seeking and experienced Motor Claims Total Loss Technician to pro-actively manage Total Loss, Fire, and Theft claims through to payment.

• Provide excellent claims handling service with minimal leakage, in accordance with company procedures and service standards. 

• Ensure that claim reserves, payments and Large Movement Reports are calculated correctly and in accordance with company procedures and service standards.

• To continuously drive improvement in the service delivery to clients

• Investigate and resolve claims in a professional timely and pro-active manner.

• Ensure customer claims are settled in the quickest possible timescales, while ensuring all legal and market obligations are fully adhered to. 

• Manage and exceed customer expectations and prioritise work to resolve any disputes that may arise in the settlement of a claim.

• To continually adhere to client specific protocols and best practice

• To work closely with colleagues within the company to deliver consistently high levels of service

• To support the company’s values and policies in a professional manner

• To create accurate Claims Management System records

• Identify own training needs and to request appropriate training to meet own performance targets

• To ensure quality, service standards and productivity levels are maintained to a high standard

• To be supportive of change within the claims handling teams

• To develop client contacts and an understanding of the client culture

• Where appropriate, attend in house and client review meetings

• To assist with both internal & external auditing

• To undertake projects and to be able to deliver within agreed timescales

• To actively create a supportive and respectful working environment 

Personal specification, Skill required, Technical Excellence

• Delivers technically accurate and appropriate advice to clients, colleagues and others

• Advise clients accurately and produces high quality work

• Adheres to guidelines and procedures

• Produces work showing an understanding of relevant facts and research

• Demonstrates competence in own area of expertise

• Applies knowledge, skills or experience to solve any problems that may arise

• All day to day work completed within agreed SLA’s (Service Level Agreements)

Client Service Excellence and Relationship Management

• Demonstrates understanding of client needs/expectations

• Effective prioritises and adheres to client deadlines

• Meets client protocols

• Responds to changing client requirements

• Goes the extra mile for the client

• Ability to interact and communicate effectively with client and keep them up-to-date 

Salary £16,000 - £19,000 per annum dependent on skills.

ENS Recruitment is an Equal Opportunities Employer

Reference: 34501521

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