Working within our clients busy office in Cardiff, their Motor Fleet Claims Technicians are given full responsibility for each individual motor insurance claim they deal with. They are looking for motivated individuals with excellent customer service skills to work on our First Notification of Loss team.
Being the first point of contact for all parties following an incident we are looking for a calm, empathetic and reassuring manner to guide the caller through the claim details. This call is where the claims journey begins.
You will be expected to gather all the accident information that is available, make an initial decision on liability and start the claims process by appointing relevant suppliers where necessary. It is essential that we ensure the customer is clear on the claims process and their expectations are managed right from the outset.
Our client will ensure that you have the relevant training to do the job and ensure that any questions and support you need whilst in this role are fulfilled. You can expect a structured approach to career progression whereby you can move towards career aspiration by working towards new roles within Motor as well as the wider business.
Our client are looking for individuals who are reliable, pro-active and positive thinking to join their team to help drive forward their processes and performance for their clients. If you are someone who enjoys responsibility, who is looking for a long term career, who can work individually but also as part of a team and can also deliver excellent service delivery for their customers then this is a role for you.
Claims can range from third party Liability through to Personal Injury and Total Loss, but our client will give you the training and know-how to identify the nature of each claim, how to gain as much detail as possible from the claimants and the best course of action to take for their valued customers and clients alike. The role will be at an entry level, so you may have had a taste of handling claims or a healthily appetite to progress your career within this field.
It is likely you would have held a role involving exceptional Customer Service delivery and have previous office experience. If you are ready to take the next step into motor claims handling then we can also offer you progression in handling the more complex motor claims to further your career, as well as a warm and friendly working environment and insurance exam support.
You will have/will be:
- Exceptional customer service skills to enable you to deal with Clients, Brokers and Policyholders -training will be provided
- A positive and pro-active attitude to exceeding client and customer expectations
- Excellent telephone manner
- Strong communication skills - both written and oral
- Accurate keyboard skills
- IT literacy
- Customer Service
- Personal Injury
- Claims Handling