Our client a fantastic organisation working within the Legal sphere are currently seeking a Collections handler to join their Motor Claims Team.
To handle own caseload of pre-litigation credit hire and repair debt claims in relation to credit services.
Promote the corporate image of the Company and the Company's clients through the provision of the
highest level of service quality at all times.
To efficiently chase outstanding debts by telephone, fax, letter and email.
Proactively manage caseload.
To follow the process flow throughout the lifecycle of the claim.
Accurately maintain records of customer contact and diarising follow up contact.
Accurately deal and liaise with other internal departments on any associated queries raised.
Liaise with other departments and employees as appropriate to ensure the efficiency of the recovery
Develop good working relations with all contacts in order to meet customer and regulatory
Achieve department/personal SLA's and targets.
Experience running own caseload (self-supporting) and working to deadlines.
Relevant up to date legal knowledge.
Well organised and able to work with minimal supervision.
A minimum of 6 months previous experience of working within the insurance industry environment.
Persuasive communicator and negotiator - able to deal with awkward situations in a calm and friendly
A positive and self-confident approach displaying composure under pressure when dealing with third
parties and customers as representatives of the Company.
Ability to utilise sales techniques when dealing with third party insurers to ensure the quick recovery of
Accidents Happen outlay.
The ability to recognise and deal with problematic claims and or refer them to more senior members of
staff for appropriate action.
Understanding of ABI GTA
Understanding of hire rates
Please apply with an up to date CV for more information on this exciting opportunity.