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Motor Claims Recoveries Handler

Posted 6 February by Acclaim Resourcing Easy Apply Ended

Our client a fantastic organisation working within the Legal sphere are currently seeking a Collections handler to join their Motor Claims Team.

The role:

 To handle own caseload of pre-litigation credit hire and repair debt claims in relation to credit services.
 Promote the corporate image of the Company and the Company's clients through the provision of the
highest level of service quality at all times.

 To efficiently chase outstanding debts by telephone, fax, letter and email.
 Proactively manage caseload.
 To follow the process flow throughout the lifecycle of the claim.
 Accurately maintain records of customer contact and diarising follow up contact.
 Accurately deal and liaise with other internal departments on any associated queries raised.
 Liaise with other departments and employees as appropriate to ensure the efficiency of the recovery
process.
 Develop good working relations with all contacts in order to meet customer and regulatory
requirements.
 Achieve department/personal SLA's and targets.

The person:

Essential
 Experience running own caseload (self-supporting) and working to deadlines.
 Relevant up to date legal knowledge.
 Well organised and able to work with minimal supervision.
 A minimum of 6 months previous experience of working within the insurance industry environment.
 Persuasive communicator and negotiator - able to deal with awkward situations in a calm and friendly
manner.
 A positive and self-confident approach displaying composure under pressure when dealing with third
parties and customers as representatives of the Company.
 Ability to utilise sales techniques when dealing with third party insurers to ensure the quick recovery of
Accidents Happen outlay.
Desirable
 The ability to recognise and deal with problematic claims and or refer them to more senior members of
staff for appropriate action.
 Understanding of ABI GTA
 Understanding of hire rates

Please apply with an up to date CV for more information on this exciting opportunity.

Reference: 34404293

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