Motor Claims Handler
Our client a company based on the outskirts of Norwich are currently recruiting for a Claims Handler to join their existing team.
Job Type / Category
Key Responsibilities and Accountabilities
Work as part of the Recoveries team recovering debt from third parties.
- To successfully manage a caseload of files – through thorough investigation of the claim and accuracy of the information
- To gather documentation from the client/repairing garage/engineer to establish Client’s claim
- Check all information is correct to enable successful and quick recovery from the third party
- Discuss liability and liaise with claims department to gather all relevant information to argue any disputes with third party insurers
- To maintain relevant service standard
- To pursue client’s or insurers for the recovery of debt in the appropriate manner and in accordance with regulatory guidelines
- Other tasks as deemed appropriate as and when required in relation to the operation of the business.
Required Education, Skills and Qualifications
If you have the passion, drive and ambition to make a difference and have the following skills, experience and attributes this could be the role for you:
- A high level of organisation
- Previous negotiation experience
- Excellent written and verbal communication skills
- Able to build rapport and establish relationships
- Previous customer service experience
- Capable of gathering, organising and managing information
- Ability to multi-task & deal with several actions/ cases simultaneously
- Team working and working to tight deadlines
- Be eager to learn showing a positive, proactive, can do approach
- Good understanding of debt recovery.
- Working within a Motor Claims /Credit Hire environment is desirable yet not essential.
Please apply with an up to date CV for more information.
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